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Providing information, training or mentoring will ensure that all employees understand what is expected of them.
Another crucial factor is making sure that the procedures are applied consistently.
Planning and procedures play a crucial role in embedding sustainability into the day to day operations of your business.
Achieving the goals and strategies set by senior management will rely, in part, on setting up the right work systems and clear procedures.
Telephone: 03 (lines open 0900 - 1700 UK time) Email: [email protected] Post: Supporter Relations Dept., Oxfam House, John Smith Drive, Cowley, Oxford, OX4 2JY, UK If you wish to make a complaint about our fundraising please contact us as follows: Telephone: 03 (lines open 0900 - 1700 UK time) Email: [email protected] Post: Supporter Relations Dept., Oxfam House, John Smith Drive, Cowley, Oxford, OX4 2JY, UK Through our fundraising activity we aim to inspire and engage people so that we can build long term relationships and together help bring about a world free from the injustice of poverty.
Our approach to fundraising is underpinned by three principles: See our fundraising policy for further details Oxfam GB values your feedback and takes your comments seriously.
This requires commitment from employees to apply the procedures and from management to allocate the time and equipment needed. They are likely to have good ideas about how to reduce waste and increase efficiency.
If you wish to make a complaint to the senior management in one of our 7 regions please use the information below.
We will acknowledge your complaint within two working days and aim to resolve complaints within 14 days of receipt.
If you remain dissatisfied your complaint will be referred to a more senior member of staff who will work with our complaints coordinator to resolve the issue.
To manage complaints effectively and to ensure consistency of response OXFAM GB's Supporter Relations Department will be the primary body responsible for responding to complaints.
It is the responsibility of the Supporter Relations Department to respond to complaints from whatever source, with the exception of Trading or Shop complaints and those relating to Oxfam's International Programme.
A full set of Standard Operating Procedures (SOPs) that capture your sustainable practices will help sustainability become the ‘norm’ with everyone knowing what is expected of them.