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That is, and always will be, a customer’s choice.” Most enterprise customers are already accustomed to purchasing extended support contracts; for them, this change probably won’t have a serious impact.
The new policy was announced by HP’s Mary Mc Coy, whose title is listed as Vice President, HP Servers – Support Technology Services.
In a blog post strangely titled “Customers for life,” Mc Coy, a 30-year HP veteran, explained: This week, HP announced that effective February 19, 2014, we will provide firmware updates through the HP Support Center only to customers with a valid warranty, Care Pack Service or support agreement.
Mc Coy explained that customers with servers still under warranty will not need to pay for firmware access.
And, she added, somewhat defensively, “we are in no way trying to force customers into purchasing extended coverage.
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