Ways of updating knowledge of products and technical services Sms sex dating free chat
Later in this article, I’ll explain some ways to minimize support requests and the time spent in dealing with them.
But you should expect to offer support and build it into the price of your product.
Your support systems should also help you track the amount of time being taken up by support, so that you can plan for future requirements.
If you are a small company whose product developers are supporting the product at present, knowing the amount of time each license or user requires for support on average will enable you to project when you might need to hire additional support staff.
In our case with Perch, the competition is often free software, so including unlimited support with a license is a big part of why someone might choose us over a competitor.
Even for products aimed at technologically literate users, knowing that someone is on hand to answer questions or fix bugs can influence the decision to buy or sign up. You could have a bulletproof product and the most excellent tutorials and documentation, and someone will find a way to break it or just not read the information staring them in the face.