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She answered all of the doctor’s questions about her grandmother’s medical history.
It wasn’t long before Natalya heard the words she had been waiting to hear all day: “Your grandmother’s going to be okay.” “LSA’s video remote interpreting service has been received very positively by both the hospital staff and our patients.
Natalya knew she had to remain calm for the woman who raised her since she was a little girl, but on the inside she was falling apart. from their native Russia, and although Natalya started taking English classes at the local college, she was far from fluent.
At the root of Natalya’s anxiety was the language barrier. She had no idea how she was going to communicate with the hospital staff. She wanted to ask the paramedics how her grandmother was doing but she didn’t know how.
Can you tell me if your grandmother is currently on any medications for her heart?
” The sight of the interpreter was all Natalya needed to calm her nerves and focus.
As the minutes passed, Natalya grew more and more anxious.
She wanted to scream; she wanted to cry; but more than anything, she wanted her grandmother to be okay.